What Happens After You Book?

• We will confirm your booking via your preferred method of communication.

• If you or your venue require any documentation (risk assessments, insurance details, DBS checks), just send us your email, and we’ll be happy to provide it.

How to Prepare for Your Event

• Ensure there is enough space available for us to set up comfortably.

• Let us know where you’d like us to set up when we arrive.

• For parties where children under 5 are involved, it’s a good idea to inform parents in advance that hand sanitiser and hand washing are required. We will also remind guests as part of our briefing.

What to Expect on the Day

• We will arrive 10–15 minutes early to set up.

• We bring all necessary equipment, so you don’t need to worry about a thing.

• The session will last between 60 and 90 minutes, depending on group size and attention levels. Younger children and larger parties tend to run shorter as they lose focus more quickly.

Hygiene & Safety Expectations

• Hand washing is required. Guests need access to running water and soap. If this is not possible, please let us know in advance so we can bring a portable hand washing station.

• Hand sanitiser will be provided for additional cleanliness.

• No eating or drinking when animals are out. Food should be covered or put away for the duration of the session.

• If you feel unwell, have open wounds, or have recently handled other animals, please inform a member of staff before interacting.

• Do not attempt to feed animals unless specifically instructed.

• If an animal moves away from you, do not follow or force interaction.

Setup Requirements

• We are flexible and typically do sessions on the floor.

• If your event is outdoors, please have an indoor backup plan in case of bad weather.

Basic Terms & Conditions

• Guest Behaviour:

  • Never chase, grab, or restrain an animal. If an animal appears uncomfortable, we will remove it from the session.

  • Visitors must remain seated during the session unless instructed otherwise.

  • Children under three years old must be supervised at all times by a responsible adult.

• Late Arrivals:

  • We often have back-to-back bookings, so we cannot overrun past the scheduled time. If guests arrive late, we will still finish at the agreed time.

• Animal Welfare Comes First:

  • If an animal shows signs of stress (e.g., backing away, hissing, rapid breathing, excessive movement), it will be removed from handling immediately.